Agreement And Acceptance Of Use

By contacting us, registering on, accessing, browsing, downloading, consulting (whether online or in person or in groups) or using the Yana’s Healing Studio Platform / website for any general purpose or for the specific purpose of availing any Service, you automatically & immediately agree to be bound by the terms and conditions set forth at the link www .yanashealingstudio.in Our-Policies as well as by the service- specific terms and conditions applicable to each of our services (collectively, the Policies). These policies shall also include any additional or modified terms and conditions in relation to the services we cater or any additional or modified service-specific terms and conditions in relation to any service or any future service that may be offered by us. If at any time You do not accept or agree with any of the policies or do not wish to be bound by the policies, you may not contact, avail any of the services, access, browse, consult in any way or by any means or use our website and Accepting or agreeing to the policies will constitute a legal contract (hereinafter Agreement) between you and Yana’s Healing Studio.

These Terms and Conditions(hereinafter referred to as the "Policies") / This User Agreement (hereinafter referred to as the "Agreement") is entered between you, as a user of the website or receiver of the services from the coaches mentioned on www.yanashealingstudio.in ,(hereinafter referred to as "you and/or user") and YANA’S HEALING STUDIO, a firm, having its registered place of business at Borivali ( West ), Mumbai-400092 ,Maharashtra, India ( www.yanashealingstudio.in) and/or the services provided by Yana’s Healing Studio via their website. (For brevity sake both services and website www.yanashealingstudio.in together referred to as the 'services')

This Policy applies to all of the personal data we collect about you, in all the manner and by all the means including but not limited to information collected at events/workshops, during one to one consultation, on social media, through marketing and information collected on www.yanashealingstudio.in and any other websites where we have our (including social media sites & mobile access) and / or where this policy is linked to; all of which are referred to as the "Site" in this policy. For the avoidance of doubt, it is clarified that these terms and conditions shall apply to all our Services, whether offered by Yana’s Healing Studio or its affiliates.

We recognize the importance of protecting our users' privacy. To that end we have created our privacy statement and spam policy in order to demonstrate our commitment to privacy. Information on how Site content can and cannot be used is also listed below. Please note that spam laws and regulations above and beyond our policies may apply to commercial electronic messages sent to individuals who have elected to list their contact information on the Site. In general, you can visit Yana’s Healing Studio without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyse this data for trends and statistics, but the individual user remains anonymous.

Definitions

For the purpose of this agreement and policies mentioned on www.yanashealingstudio.in /our- policies following definitions to be referred:

• Service / Services / workshops /events / campaigns/projects/ consultation session / healing session here collectively limited to the website www.yanashealingstudio.in a means and includes but not all the services, workshops, trainings, coaching programs mentioned or not mentioned on the website and any activity carried out by consultation, workshops, trainings, whether on ground or online, course material, calls / audios, texts, software's, links, third party websites, intellectual rights, logo, videos etc.

• I / We / Us / Our /Yana’s Healing Studio's stands for all the individuals or organizations mentioned on the website, including but not limited to founders, coaches, trainers, therapists, psychologists, people with whom we have collaborations / partnerships / affiliations. Users are advised to confirm from us in advance the existence of such collaborations / affiliations/ partnerships as the same may or may not be updated time to time on the website and we do not take any responsibility of any loss, fraud, compromise in services rendered, or damage arising out of such happenings through third parties who ar not in relation with us anymore. We take responsibility of the quality & standards of service only of the individuals or entities who are registered with us, displayed on this website, and have a legal binding contract with us for providing the services as listed on this website. We do not take any responsibility of the end results of healing or consultation sessions for any of our services and claims made by us or any other individual or organization, whether connected with us or not.

• You / user/ clients / customers / students / receiver means any person above the age of 18 & not restricted, revoked rights of, barred, or blocked from using our services and the website. If you are not above the 18 years of age and are restricted to access or use our services in any manner in the past or future, you are not allowed to avail our services, whether provided by us or our representatives or visit the website.

• OUR POLICIES means all the terms and conditions mentioned at www.yanashealingstudio.in /our- policies and can be interchangeably termed as Agreement, Terms & Conditions, the policies, terms of use, T & Cs. These policies further cover the policies applicable to each individual service which can be intimated to the users at the time of availing such services and the same form part of these policies mentioned herein.

• Your account collectively means & includes but not limited to all the records of consultation, material, goods, time engagement, teachings & coaching of all the services or workshops rendered, whether in past or to be rendered in future, in person or online, via an app, therapists or by any other means.

• The word "herein / hereof" stands for anywhere in the OUR POLICIES section on the website www.yanashealingstudio.in

Eligibility

If you are under 18 years of age, you are not allowed to make a transaction on Yana’s Healing Studio or wherever the brand presence is - social media, apps etc. It is the duty of the legal guardians of all persons below 18 years of age to ensure that their wards do not make a transaction without their supervision on Yana’s Healing Studio. It shall be automatically deemed that by allowing any person below the age of 18 years to transact on Yana’s Healing Studio, their legal guardians have expressly consented to their use and we disclaim any liability arising from your failure to do so.

Consequently, all the rights, benefits, liabilities and obligations under the policies shall, as the case may be, accrue to the benefit of, or incurred by, Yana’s Healing Studio, regarding Your use of Yana’s Healing Studios services displayed and available on the website www.yanashealingstudio.in or any such other services which may be added or not added on the Yana’s Healing Studio website and shall be provided and which will henceforth be an Yana’s Healing Studio Service, from time to time. Our services shall be used by you subject to your adherence with the policies. As long as you accept and comply with these policies, we grants you a personal, non-exclusive, non- transferable, limited, revocable privilege to enter, use, seek advice from any of the individuals listed on the website.

Anyone previously suspended, banned or removed by us from availing our services is also not allowed to use our services.

By accepting the policies or by otherwise using our Services, You represent that You are at least 18 years of age and have not been previously suspended, banned or removed by us, banned or disqualified for any other reason, from availing our Services or using our brand for any purpose (consultation, learning reference or for any other purpose).

In addition, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by all the terms & conditions as part of this Agreement. Finally, you shall not impersonate any person or entity, or falsely state or otherwise misrepresent your identity, age or affiliation with any person or entity. In the event of any violation of the policies, we reserves the right to suspend or permanently prevent you from availing our Services, whether rendered in past (access to past data, material, recordings or all the relevant information as applicable) or to be rendered in future.

You represent and warrant that:

a. You are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of the use of our website and its services.

b. You are responsible for maintaining the confidentiality of your account information and your password.

c. You agree to accept responsibility for all activities that occur under your account or password.

Ownership& Proprietary Rights

Yana’s Healing Studio website (available at www.yanashealingstudio.in ) is owned and operated by Yana’s Healing Studio on behalf of its Founder. Yana’s Healing Studio is incorporated in Mumbai, Maharashtra, India and its registered place of business is Borivali ( West) , Mumbai – 400092.

You can find details of all of our founders / partnering / associated /group entities and individuals, at below link: www.yanashealingstudio.in /About. You are also advised to approach us and confirm in writing the status of the individual or any organization who claims to be our representative. Without such confirmation, we disclaim all the action relation to that individual and/or services rendered by them.

The services on and the website www.yanashealingstudio.in are owned and operated by Yana’s Healing Studio. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of our Services and the website provided by us (hereafter Materials) are protected by Indian copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. As between You and us, all Materials, trademarks, service marks, and trade names contained on our website are the property of Yana’s Healing Studio. You agree not to remove, obscure, or alter our or any third party's copyright, patent, trademark, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through our services / website. Except as expressly authorized by us, You agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials. We reserves all rights not expressly granted in this Agreement.

If you have comments regarding our Services and /or the website or ideas on how to improve it, please contact admin on through our website: www.yanashealingstudio.in Please note that by doing so, you hereby irrevocably assign to us, and shall assign to us, all rights, title and interests in and to all ideas and suggestions and any and all worldwide intellectual property rights associated therewith. You agree to perform such acts and execute such documents as may be reasonably necessary to perfect the foregoing rights.

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website without first obtaining written consent from us. Furthermore, you may not use the materials found on this website on any other websites or in a networked environment without first obtaining written consent from us.

All materials on this site (as well as the organization and layout of the site) are owned and copyrighted by Yana’s Healing Studio. Yana’s Healing Studio. All rights reserved. No reproduction, distribution, or transmission of the copyrighted materials at this site is permitted without the written permission.

All pages within this site and any material made available therefrom are the property of YANA’S HEALING STUDIO. The site and portions of the site are protected by copyright and trademark laws. You may not modify or alter the material(s) on this site or provided by us during consolations, workshops - whether on ground or online. You shall keep intact all proprietary notices, including copyright notices, contained on any materials.

Amendments

We may occasionally amend this Policy. Any new policy will automatically be effective when we create it first, and when it is published on the Site thereafter. You should therefore contact us to know about our policies and / or return here regularly to view our most up to date Policies. You should also print a copy for your records. The date of amendment is displayed in all the policies at the start.

This site is controlled and operated by Yana’s Healing Studio from its office within India. Yana’s Healing Studio makes no representations that materials, information, or content available on or through this site are appropriate or available for use in other locations, and access to them from territories where such materials, information, or content are illegal is prohibited. Those who choose to access this site from other locations do so on their own volition and are responsible for compliance with applicable local laws. If you do not agree with any such change, your sole and exclusive remedy is to terminate your use of our Services / website.

Yana’s Healing Studio may, at any time, modify these Terms/this Agreement without prior notice and your continued use of this website shall be conditioned upon the terms and conditions in force at the time of your use.

Permitted Usage

Yana’s Healing Studio & the website www.yanashealingstudio.in provides their services in the form of consultation, workshops, coaching sessions and healing sessions, whether one to one or in groups, in person or online via video call / audio call, chat. The website www.yanashealingstudio.in is an online platform operated by Yana’s Healing Studio, and may include promotion and marketing services on behalf of us or certain third party merchants.

Users are hereby allowed to access, use, learn and implement the inputs received in sessions as mentioned above or may refer to the content posted on this website for better understanding of our services. Users are not allowed to share, disclose, or teach others on the areas of expertise we deal in by way of providing our services unless they are certified by us for that particular service. The information and suggestions/insights shared during the consultation session/s are for the individual for whom the session was intended and not for others in general. Hence users are suggested to refrain from generalizing our views, suggestions and therapies to others unless they are certified by us for the particular service.

User hereby warrants and agrees that he/she is an individual person at least 18 years of age with the authority to create a binding legal obligation. Further, User agrees to only use the Site in full compliance with these Terms.

The creation of an account may only be for User's personal or business use that complies with these Terms. In creating an account, User agrees to safeguard his/her password & any other personal information shared with us and supervise the use of his/her account. User understands and agrees that User is responsible for his/her use and the use of his/her account by anyone he/she allows access. Finally, User agrees and warrants that he/she has the right to provide all information submitted to the Site and that such information is accurate, true, current and complete.

Prohibited conduct

By accessing our website or using our services you agree not to:

· violate OUR POPLICIES;

· impersonate any person or entity, falsely claim or otherwise misrepresent your affiliation with any person or entity, or access the accounts of others without permission, forge another person's digital signature, misrepresent the source, identity, or content of information transmitted via the medium of communication of such services, perform any other similar fraudulent activity or otherwise avail our services with what we reasonably believe to be potentially fraudulent funds;

· infringe our or any third party's intellectual property rights, rights of publicity or privacy;

· post or transmit any message which is libellous, defamatory or which discloses private or personal matters concerning any person;

· post or transmit any message, data, image or program which is pornographic, vulgar or offensive in nature;

· refuse to cooperate in an investigation or provide confirmation of your identity or any other information provided by you to us;

· remove, circumvent, disable, damage or otherwise interfere with security-related features of our services and the website or features that enforce limitations on the use of our services or the website;

· reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of as regards Yana’s Healing Studio Services or the website or any part thereof, except and only to the extent this is expressly permissible by applicable law;

· use our Services or the website in any manner that could damage, disable, overburden, or impair it, including, without limitation, using our Services or the website in an automated manner;

· modify, adapt, translate or create derivative works based upon our services and the website or any part thereof, except and only to the extent that that this is permissible by applicable law;

· intentionally interfere with or damage operation of our services or the website or any other user's enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code or file with contaminating or destructive features;

· use any robot, spider, other automatic device, or manual process to monitor or copy our website or services without prior written permission;

· take any action that imposes an unreasonably or disproportionately large load on our website or infrastructure / network;

· forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through the website or to manipulate Your presence and identify on the website and during the course of rendering of the services;

· use our website or services to collect or obtain personal information, including without limitation, financial information, about other users of the our website and services, except and only as expressly provided in the Terms & Conditions;

· avail our services with what we reasonably believes to be potentially fraudulent funds;

· use our services in a manner that results in or may result in complaints, disputes, lawsuits, reversals, chargebacks, fees, fines, penalties and other liability to us, a third party or you;

· use our Services in a manner that we or any other person entity or network of persons/ entity or network of persons / entity reasonably believe to be an abuse of services or a violation of the rules;

· take any action that may cause us to lose any of our services from our service providers or lose any of our partners or business partners, including trainers, therapists, students, attendees for the workshop, or other suppliers;

· send automated request of any kind to us without express permission in advance in writing;.

Waiver

The failure of Yana’s Healing Studio to exercise or enforce any right or provision of this Agreement / OUR POLICIES will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement/ OUR POLICIES will be effective only if in writing and signed by Yana’s Healing Studio and its founders.

Termination, Agreement Violations

You agree that Yana’s Healing Studio, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate your account (or any part thereof) or your use of the services, website, social media, groups or communities and remove and discard on the Yana’s Healing Studio website / any associations with us of any nature or kind, all or any part of your account, your user profile, or your recipient profile, at any time. We may also at our sole discretion and at any time discontinue providing access to our services, or any part thereof with or without notice. You agree that any termination of your access to the services or any account you may have or portion thereof may be effected without prior notice, and you agree that we will not be liable to you or any third party for any such termination or interruption. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies we may have at law or in equity. Upon termination for any reason, you agree to immediately stop using our services and website. Social media pages, groups where we have presence.

Dispute Resolution

Any cause of action by you with respect to our website must be instituted within one (1) year after the cause of action arose or be forever waived and barred. All actions shall be subject to the limitations set forth in these Terms of Service and Conditions of Use. Any legal claim arising out of or relating to these Terms of Service and Conditions of Use or our website, excluding intellectual property right infringement and other claims by us, shall be settled confidentially through mandatory binding arbitration.

If any dispute, controversy or claim arises under this Agreement or in relation to any of our Service or the website, including any question regarding the existence, validity or termination of this Agreement or Our POLICIES (hereinafter Dispute), the parties shall use all reasonable endeavours to resolve such Dispute amicably. If the parties are unable to resolve the Dispute amicably within 90 days of the notice of such Dispute, Yana’s Healing Studio may elect to resolve any Dispute by a binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996 (hereinafter Act). Such Dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The Dispute shall be resolved by a sole arbitrator, appointed at our sole discretion. The seat of the arbitration shall be Mumbai and the language of this arbitration shall be English. We may seek any interim or preliminary relief from a court of competent jurisdiction in Mumbai necessary to protect the rights or the property belonging to us (or any of our affiliates, suppliers, trainers, therapists), pending the completion of arbitration. Any arbitration shall be confidential, and you may not disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcing the arbitration award. All administrative fees and expenses of arbitration will be borne by you or divided equally between you and Yana’s Healing Studio, as the case may be and at our sole discretion. In all arbitrations, each party will bear the expense of its own lawyers and preparation. This paragraph shall survive termination of this Agreement.

Governing Law and Forum for Disputes

This Agreement shall be governed by Indian law. Any suit, action or proceeding seeking to enforce any provisions of, or based on any matter arising out of or in connection with, this Agreement or the Transactions may be brought in a court sitting in Mumbai, Subject to the Dispute Resolution section above, you agree that any claim or dispute you may have against us must be resolved by a court having jurisdiction in Mumbai, India. You agree to submit to the personal jurisdiction of the courts located within Mumbai, India and in accordance with the laws of republic of India, for the purpose of litigating all such claims or disputes. Each of the Parties hereby consents to the non- exclusive jurisdiction of such courts in Mumbai, India. This paragraph shall survive termination of this Agreement.

Severability

If any provision of this Agreement / OUR POLICIES is held to be unlawful, void, that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.

Survival

Upon termination of this Agreement, any provision which, by its nature or express terms should survive, will survive such termination or expiration as applied to transfers and relationship prior to such termination or expiration.

Headings

The heading references herein are for convenience purposes only and they do not constitute a part of these Terms & Conditions and will not be deemed to limit or affect any of the provisions hereof.

Entire Agreement

This Agreement is the entire agreement between you and Yana’s Healing Studio relating to the subject matter hereof and this Agreement will not be modified except by a change to this Agreement made by Yana’s Healing Studio in accordance with the terms of this Agreement.

These "Policies', "Terms" and "Conditions of Use" ("Policies" "Terms/Terms and Conditions") constitute an electronic record within the meaning of the applicable laws. This electronic record is generated by a computer system and does not require any physical or digital signatures. These Terms shall be in addition to and not in derogation to any other terms as stipulated from time to time. By using our services / website, you are agreeing to and accept these Terms.

Refund Policy

• No refunds will be issued for cancellations made after 24-hours of Booking. Please ensure that you are committed to your booking before finalizing the payment.

• Once the participant / trainer pays the fees, it shall not be refunded unless there is a case of death of the participant.

Registrants for the courses cancelled or postponed by the institute, will be adjusted/ transferred to same another city on another date at no cost. In the event of such cancellation the institute is not liable for expenses incurred for travel and stay bookings.

• You are not eligible for refund for any reason if the amount is not paid in advance by you for the services.

All sales on the Yana’s Healing Studio are final with no refund or exchange permitted. You are responsible for the purchases that you make via online or offline mode and all charges that result from those purchases. You are also responsible for the information provided at the time of making the purchase and all charges that result from those purchases. We are not responsible for any purchase of incorrect value or paid in incorrect bank account. However, if a transaction is performed by you on our website, money has been charged to your card or bank account, please inform us within 24 hours of the completion of the transaction. You shall inform us by sending an e mail to our customer services e mail address mentioned on the 'Contact Us' page. Please include in the e-mail the following details - your full name, the mobile number, email id, transaction date and order number, copy of the payment receipt/screenshot. We will investigate the incident and, if it is found that money was indeed charged to your card or bank account by mistake, and credited at our end, then either we will issue you an email in writing in this regard or follow up with the payment gateway / bank to reverse the transaction back to source or you will be refunded the money within 21 working days from the date of receipt of your e mail. All refunds will be credited to the mode by which you made the payment i.e. back to source. It will take 3-21 working days for the money to show in your bank account depending on your bank's / credit card issuer's policy.

Other Terms & Conditions

Additional terms and conditions may apply in order for you to avail our specific services and to specific portions or features of the site, including contests, promotions or other similar features, all of which will be communicated as and when such services are provided by us. You agree to abide by such other terms and conditions, including where applicable representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these policies and the terms posted for or applicable to a specific portion of our services, the latter terms shall control with respect to your use of that portion. We may make changes to any of our services offered on the website the amount chargeable for the same, the amount chargeable for the same, or to the applicable terms for any specific services, at any time, without notice. The materials on the Yana’s Healing Studio website with respect to the services may be out of date, and we make no commitment to update the materials on our website with respect to such Services. The following terms also govern and apply to your use of our website, and they are incorporated herein by this reference: https:// www.yanashealingstudio.in policies

Limitation of Liability & Damages

In no event, Yana’s Healing Studio or its employees, partners, trainers, therapists, affiliates, or suppliers will be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to:

1. This Agreement;

2. Our services, website or any other place where we have our presence directly or indirect! reference site/app/platform / service; or

3. Your use or inability to use our Services, the website (including any and all materials) or any reference sites / app / platform / service, even if Yana’s Healing Studio or our authorized representative has been advised of the possibility of such damages.

4. any other interactions with us, however caused and whether arising in contract, tort including negligence, warranty or otherwise, beyond or in excess of the amount paid by You, if any, for using the portion of our Service or the website giving rise to the cause of action, or beyond or in excess Rs. 5,00, whichever is less.

5. You acknowledge and agree that Yana’s Healing Studio has offered its products and services, set its prices, and entered into this Agreement in reliance upon the warranty disclaimers and the limitations of liability set forth in our policies, that the warranty disclaimers and the limitations of liability set forth in our policies reflect a reasonable and fair allocation of risk between You and us and that the warranty disclaimers and the limitations of liability set forth in our policies form an essential basis of the bargain between you and us. We would not be able to provide the services to you on an economically reasonable basis without these limitations. Applicable law may not completely allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions will apply to you subject to applicable law. In such cases, our liability will be limited to the fullest extent permitted by applicable law. This paragraph shall survive the termination of this Agreement.

In no circumstances shall Yana’s Healing Studio be responsible for the use, loss or damage of personally identifiable data shared by you with the third parties advertised on our website. These third parties have their independent privacy policies. We therefore hold no responsibility or liability for the transactions carried out by you on these linked.

Indemnifications

You agree to indemnify, save, and hold Yana’s Healing Studio, its affiliates, employees, officers, directors and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal & accounting fees and expenses, arising out of or related to:

1. Your use or misuse of our Services or of the website;

2. Any violation by you of this Agreement or the policies; or

3. Any breach of the representations, warranties, and covenants made by you herein. Yana’s Healing Studio reserves the right, at your expense, to assume the exclusive defend and control of any matter for which you are required to indemnify Yana’s Healing Studio, including rights to settle, and you agree to cooperate with Yana’s Healing Studio's defence and settlement of these claims. We will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.

You agree to defend, indemnify, and hold Yana’s Healing Studio, its officers, directors, employees, Teachers, therapists, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms of Use.

Disclaimer, No Warranties

Yana’s Healing Studio is an organization whose purpose is to provide an individual with holistic health education. This organization includes various holistic disciplines such as healing techniques, spirituality, energy healing, meditation, aromatherapy, yoga, etc. The philosophy is a multi- dimensional approach to health, in which each individual must accept responsibility for his or her own well-being, with the understanding that the decision to learn and/or practice holistic disciplines may involve intensive cleansing, deeper understandings and realizations

1. Yana’s Healing Studio is an educational & consultation centre representing different Alternative Sciences.

2. We have no medical personnel on staff; makes no claims direct or implied, to diagnose, counsel or treat any specific medical condition that you as an individual, may currently have or may have experienced in the past.

3. You should consult your physician about continuance of existing medications and/or medical treatment. We do not recommend either taking or not taking medications or seeking or not seeking any particular medical treatment. That can only be your personal decision

4. We are not responsible or liable for any accidents, illnesses, or injuries that may occur to an individual within our premises.

5. You have personally sought out this information concerning the Alternative Sciences, and you accept full responsibility for any and all results/changes that affect you as a result of your adopting any therapy as part of your personal health program.

6. Kindly note that all payments are to be made in advance.

7. All goods and products once sold from us are non-returnable and non-refundable 4. We are not responsible or liable for any accidents, illnesses, or injuries that may occur to an individual

5. You have personally sought out this information concerning the Alternative Sciences, and you accept full responsibility for any and all results/changes that affect you as a result of your adopting any therapy as part of your personal health program.

6. Kindly note that all payments are to be made in advance.

7. All goods and products once sold from us are non-returnable and non-refundable.

To the fullest extent permissible pursuant to applicable law, Yana’s Healing Studio and its third-party partners disclaim all warranties or guarantees - whether statutory, express or implied - including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non- infringement of proprietary rights.

No advice or information, whether oral or written, obtained by you from us or through our services or the website will create any warranty or guarantee other than those expressly stated.

For the purposes of this Disclaimer, You expressly acknowledge that as used in this section, the term "Yana’s Healing Studio" includes Yana’s Healing Studio's officers, directors, trainers, therapists, partners and employees. You expressly agree that use of our services on the website is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the internet generally.

We do not warrant that our services will be true, accurate, result providing, uninterrupted or error-free or that defects in the site will be corrected. Our services and the website and any data, information, third party software, reference sites, services, or software made available in coniunction with or through the services and the site are provided on an "as is" and "as available," "with all faults" basis and without warranties or representations of any kind either express or implied.

Yana’s Healing Studio, and its partners do not warrant that the data, software, functions, or any other information offered on or through the modes of communication of our Services (verbal, written, via email, WhatsApp, text messages) / our website or any reference sites / platforms/apps/services will be uninterrupted, or free of errors, misrepresentations, false statements, viruses or other harmful components and do not warrant that any of the foregoing will be corrected. Yana’s Healing Studio and its representatives, and partners do not warrant or make any representations regarding the use or the results of the use of our services / website or any reference sites/platforms/apps/servic in terms of correctness, accuracy, reliability, or otherwise.

You understand and agree that you use, access, download, or otherwise obtain information, materials, or data through our services/website or any reference sites/platforms/apps/services at your own discretion and risk and that you will be solely responsible for any damage arising out of the use of our services to your property (including your computer system and mobile device or any other equipment) or loss of data that results from the download use of such material or data. Any advice provided by any Teacher/therapist shall depend solely on the accuracy of the information provided by you.

We do not authorize anyone to make any warranty on our behalf and you should not rely on any such statement. In no event will Yana’s Healing Studio be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages of loss of profit, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use our services or website.

The Contents of the web Site, such as text, graphics, images and other material contained on the website are for informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any question you may have regarding a medical condition.

The views and suggestions expressed by Teacher/ therapist in the course of providing the therapies shall in no manner be construed as an endorsement by us of any such advice and views and we shall not be responsible in any manner for any such advice.

Neither Yana’s Healing Studio nor any Teacher/ therapist shall assume any liability or responsibility for any claims, damages, consequences and/or orders of any statutory bodies or consumer forums not arising from any default or negligence on the part of Yana’s Healing Studio or the relevant Teacher/therapist, as the case may be.

While using the Yana’s Healing Studio website, information will be transmitted over a medium that may be beyond the control and prerogative of Yana’s Healing Studio. Accordingly, we assumes no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the website.

Further, we shall not be held liable for any loss or damage if the website is inaccessible due to technical failures of any kind, including any source code malfunction, website hacking or any other related issue.

We would like to emphasise that alternative or predictive modalities and techniques should not be constituted, in any way, as a substitute for standard medical, psychological or psychiatric treatment for serious or life- threatening conditions. These techniques are an adjunctive/complementary alternative for self-healing, self- help, and behavioural modification.

This paragraph shall survive termination of this Agreement.

Medical Disclaimer

THIS WEB SITE IS NOT DESIGNED TO, AND DOES NOT, PROVIDE MEDICAL ADVICE. ALL CONTENT ("CONTENT"), INCLUDING TEXT, GRAPHICS, IMAGES AND INFORMATION AVAILABLE ON OR THROUGH THIS WEB SITE ARE FOR GENERAL INFORMATIONAL PURPOSES ONLY.THE CONTENT IS NOT INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS OR TREATMENT. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE, OR DELAY IN SEEKING IT, BECAUSE OF SOMETHING YOU HAVE READ ON THIS WEB SITE. NEVER RELY ON INFORMATION ON THIS WEB SITE IN PLACE OF SEEKING PROFESSIONAL MEDICAL ADVICE.

THE OWNER OF THIS WEBSITE IS NOT RESPONSIBLE OR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR ANY OTHER INFORMATION, SERVICES OR PRODUCTS THAT YOU OBTAIN THROUGH THIS SITE. YOU ARE ENCOURAGED TO CONFER WITH YOUR DOCTOR WITH REGARD TO INFORMATION CONTAINED ON OR THROUGH THIS WEB SITE. AFTER READING ARTICLES OR OTHER CONTENT FROM THIS WEBSITE, YOU ARE ENCOURAGED TO REVIEW THE INFORMATION CAREFULLY WITH YOUR PROFESSIONAL HEALTHCARE PROVIDER.

Customer Grievance Redressal

This policy outlines a structured grievance redressal mechanism available to customers and merchants for escalating their complaints with us. We will deal with all customer complaints in transparent and timely manner.

Redressal mechanism for grievances raised over Whatsapp / text message / email/phone/social media

Escalation matrix

Level 1 (Queries)

First response time - 7 working days.

Final resolution time - 45 working days.

If we need additional time for any case, same will be informed to the customer with expected resolution timelines.

For payments done through credit cards/ bank/e wallets / payment gateways, kindly contact the respective party.

Level 2 (Complaints)

If the clients issue is not resolved even after contacting to various resolution points, kindly reach out to the admin through the website: www.yanashealingstudio.in write to us at Borivali (west) , Mumbai - 400092, Maharashtra, India or drop a message on +91-8928734540.

Fraudulent Practices/ Bribery Reporting & Rewards

Although our team of experts are making every effort to mitigate all the frauds in our organization, we invites independent individuals or groups help us make it even safer for our customers & vendors. If you discover a fraudulent practice by Yana’s Healing Studio or any of its affiliate, partners, trainers, coaches, we appreciate your cooperation in responsibly investigating and reporting it to us so that we can address it as soon as possible. We also offer reward and recognitions for pointing out major fraudulent practices.

Please note that only genuine frauds are welcomes, and to be reported to the founder on sushantshhah@b8t.22b.myftpupl appropriate proofs.

Communications without any proof of document, audio, video will not be entertained.

Guidelines & Rules

Participating in our Fraud reporting initiative requires you to follow our guidelines. Responsible investigation and reporting includes, but not limited to the following:

• Don't violate the privacy of other users, destroy data, disrupt our services, etc.

• Don't request updates on hourly or daily basis.

Only target your own accounts in the process of investigating any frauds / findings. Don't target, attempt to access, or otherwise disrupt the accounts of other users.

• It is Yana’s Healing Studio's decision to determine when and how frauds should be addressed and fixed.

Disclosing frauds to a party other than Yana’s Healing Studio's founder is forbidden, all frauds / finding reports are to remain at the reporter and Yana’s Healing Studio's discretion.

Threatening of any kind will automatically disqualify you from participating in the initiative.

Exploiting or mis-using the vulnerability for own or others benefit will automatically disqualify the report.

• Fraud reporting disclosure communications with Yana’s Healing Studio's founder are to remain confidential. Reporters must destroy all evidences (email, videos, audios, screenshots) after the fraud inquiry is closed.

In general, please investigate and report frauds in a way that makes a reasonable, good faith effort not to be disruptive or harmful to us or our users. Otherwise your actions might be interpreted as an attack rather than an effort to be helpful.

In-scope vulnerabilities

Generally speaking, any fraud that poses a significant vulnerability could be eligible for reward. But it's entirely at our discretion to decide whether a fraud is significant enough to be eligible for reward.

Issues that typically would be eligible (though not necessarily in all cases) include:

Privilege Escalations

Leakage of sensitive data

• Payment manipulation

Providing services under our brand name.

• Not presenting the valid proof of receipt of money.

Out of scope vulnerabilities

Things that are not eligible for reward include :

Frauds that have not been responsibly investigated and reported.

• Frauds already known to us, or already reported by someone else (reward goes to first reporter).

• Issues that aren't reproducible.

• Issues that we can't reasonably be expected to do anything about.

Eligible Reports

• Must pertain to an item explicitly listed under our in- scope vulnerabilities section or the issues which are not covered herein at all ;

Must contain enough information and a proof email, valid document, video, audio or screenshot

• You agree to keep any communication with Yana’s Healing Studio private and destroy the same once the issue has been resolved.

Rewards

• All monetary rewards can only be credited to a bank account of the reporter only after receiving valid identity proofs.

• The minimum reward for eligible frauds reporting is any of the following at our sole discretion:

1. the equivalent of 2000 INR in money or services equal to the amount

2. Special pricing on our services or workshops

Only one reward per fraud report will be given.

• Rewards over the minimum are at our discretion, but we will pay significantly more for particularly serious issues. We will also issue Certificate of recognition & lifetime discount offers to distinguished individuals.

How to report?

• Gather the proofs.

• Include as much information in your report as you can. Ideally, a description of your findings, the steps needed to reproduce it, and the vulnerable component.

Share recording of phone calls, videos, audios, screenshots or any other proof for, please upload to your own Google Drive or any other upload service and share with us the links to those files.

• Include your correct name, mobile number and email address.

Allow us up to 15 days to respond before sending another email on the matter.

What information do we collect?

Most of the information we collect is information provided directly by you. This may include:

• Contact information information such as name, job title, company name, department, email address, physical mailing address and telephone number;

• Professional information - such as your employment background, job description and related information (wherever applicable);

• Transaction information - your contact information, the services you are interested in, age, date of birth, date of start of the business, place of birth, your purchasing requirements, your financial information including credit card or other payment information & any other information required to facilitate the completion of the services;

• Responses to surveys - information you provide in responding to a survey on the Site, social media, via an app or email, on the telephone or otherwise; and,

• Include any other information collected.

We may also collect and process information obtained through the Site or the device you are using, including:

• Member information (including username and password);

• Location information (including GPS signals sent by a mobile device, location information gathered from social media networks or sensor or IP address data from your device;

⚫ information from cookies, web beacons or from the internet, including your IP address, browser type, operating system, domain name, access times, which pages you visit within our Site and referring website addresses - for more on this please see the next section below on how we use your information;

• If you ask us to connect with other sites (for example if you ask us to connect with your Facebook account) we may get information that way too; and,

• We may record any telephone calls for quality assurance and training purposes.

We may use publicly accessible information to verify information we are provided with and to manage and expand our organization.

Throughout the website there may be forms to request information and purchase or obtain products and/or services. These forms typically ask for contact information, financial information, and demographic information. Information from these forms is used to deliver the information, products and/or services that you request. It may also be used to notify you of future products, services and/or opportunities that may be of interest to you. When completing these forms, please do not supply another person's personal data to us unless we prompt you to do so and you have received that individual's consent to do so.

How do we use your information?

We use information collected about you as outlined in this Policy.

General

Our primary purpose in collecting your personal data is to provide you with the services you requested and those which we believe will optimize your use of the Site. We may use your personal data for the following purposes:

• To provide the information, services or support you request and related after-sales services;

• To identify you, and to contact you from time to time with service updates;

• To send other messages that are useful to the service we provide, including messages regarding our awards programs as well as messages from and regarding Yana’s Healing Studio;

• To manage our relationship with you and to carry out any related administration;

• To provide personalised, targeted, or location-based content, services, and advertising from us and third parties;

• To promote services, or the services of our suppliers, including by email and via social media platforms (subject to the relevant marketing permissions);

• To compare information for accuracy, and verify it with third parties*;

• To detect, investigate and prevent activity we think may be potentially illegal, unlawful or harmful and to enforce our Policy or any other purpose referenced herein or therein*;

• To carry out research, including market research, statistical research on site traffic, sales and other commercial information to assist us in improving the services we provide to you and tailor the Site*;

• To keep track of the areas of our Site you visit, the amount of time you spend and the date and time you access our Site to enable us to tailor it to better match your interests and/or preferences.

In more legal terms, we process your personal data where we have your consent to do so, which you may withdraw at any time, or otherwise where this is necessary for:

*The performance of our contract with you for the provision of our services or to take preliminary steps at your request;

*Us to fulfil our legal obligations; or,

*The purposes of the legitimate interests pursued by us or by a third party.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. Our legitimate interests are those indicate with a "*" above, and we consider that we have implemented sufficient checks and protections to ensure that your rights and interests are not unreasonably intruded on.

*However, you can object to processing on any of these bases at any time by dropping an email on info www.yanashealingstudio.in if you do so, we will stop processing the personal data unless we can show compelling legitimate grounds which override your rights and interests, or we need the data to establish, exercise or defend legal claims - see "Your rights" below.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our Site uses "cookies" to help you access our Site. Also, our Site's cookies help speed up navigation, keep track of items and help to provide you with custom-tailored content. In addition, we also use cookies to remember information that you gave us so you do not have to re- enter it each time you visit our Site. We use four types of cookies, which we describe in this section.

• Essential: cookies that are essential to provide you with services you have requested. For example, these include the cookies that make it possible for you to stay logged into your ICF account. If you set your browser to block these cookies, then these functions and services will not work for you. In particular, we won't be able to save your preferences about cookies.

Performance: cookies which measure how often you visit our sites and how you use them. We use this information to get a better sense of how our users engage with our site, so that users have a better experience. For example, we collect information about which of our pages are most frequently visited, and by which types of users. We also use third-party cookies to help with performance. For example, the Google Analytics cookie gives us information such as your journey between pages and whether you have downloaded anything.

Functionality: cookies that are used to recognize you and remember your preferences or settings when you return to our site, so that we can provide you with a more personalized experience.

Advertising: cookies that are used to collect information about your visit to our site, the content you have viewed, the links you have followed and information about your browser, device and your IP address. We have set out more details on this below.

These various technologies are used in analysing trends, administering the Site, tracking users' movements around the Site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies on an individual as well as aggregated basis. As is true of most websites, we gather some information automatically and store it in log files. This information includes IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data.

Cookie consent

In most cases we will need your consent in order to use cookies on the Site. Exceptions to this apply such as where the cookie is essential in order for us to provide you with a service you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process. If you visit our Site when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely. If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this Site.

Who may use your information?

We are committed to keeping your e-mail address confidential. We do not sell, rent or lease our subscription lists to third parties. We may disclose your personal data to enforce our policies, to comply with our legal obligations or in the interests of security, public interest or law enforcement in any country where we have entities or affiliates. For example, we may respond to a request by a law enforcement agency or regulatory or governmental authority. We may also disclose data in connection with actual or proposed litigation, or to protect our property, security, people and other rights or interests.

We share your information with third parties who help deliver our services to you. Examples include hosting our web servers, analysing data, providing marketing assistance, and providing customer service. These companies will have access to your personal information as necessary to perform their functions, but they may not use that data for any other purpose.

In case you may have accessed our Site through a hyperlink from the website of one of our subsidiaries or trading partners. If so, you consent to your personal details and purchase information, including behavioural patterns, being shared with that trading partner in accordance with our contractual relationship with them.

If we or any part of our group is sold, or some of its assets transferred to a third party, your personal information, as a valuable asset, may also be transferred to the acquirer, even if they are not in the same line of business as us. Our member database could be sold separately from the rest of the organization, in whole or in a number of parts. Potential purchasers and their advisors may have limited access to data as part of the sale process. However, use of your personal information will remain subject to this Policy. Similarly, your personal information may be passed on to a successor in interest in the unlikely event of a liquidation, bankruptcy or administration.

Please remember that when you share information publicly on the Site, for example a comment on a blog post, it may be indexable by search engines, including Google, which may mean that the information is made public.

Third party links and services

The Site may use and contain links to third parties' websites. We are not responsible for the privacy practices or the content of those websites or services. Therefore, please read carefully any privacy policies on those links or websites before either agreeing to their terms or using those websites. If you have asked us to share data with third party sites (such as social media sites), their servers may not be secure. Note that, despite the measures taken by us and the third parties we engage, the internet is not secure. As a result, others may nevertheless unlawfully intercept or access private transmissions or data.

How do we protect your information?

We take what we consider to be appropriate technical and organizational measures to guard against unauthorized or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no system is completely secure, we believe the measures implemented by the Site reduce our vulnerability to security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally. However, it remains your responsibility:

• Where you have a member's account for the site, to log off or exit from site when not using it;

• You have consulted us in person, keep the personal information with yourself or share at your own risk and responsibility with others:

• To ensure no-one else uses the Site while your device is logged on to the Site (including by logging on to your device through a mobile, Wi-Fi or shared access connection you are using);

• To keep your password or other access information secret. Your password and log in details are personal to you and should not be given to anyone else or used to provide shared access for example over a network. You should use a password which is unique to your use of the Site - do not use the same password as you use for another site or email account; and,

• To maintain good internet security. For example, if your email account or Facebook account is compromised this could allow access to your account with us if you have given us those details and/or permitted access through those accounts. If your email account is compromised it could be used to ask us to reset a password and gain access to your account with us. You should keep all of your account details secure. If you think that any of your accounts has been compromised you should change your account credentials with us, and in particular make sure any compromised account does not allow access to your account with us. You should also tell us as soon as you can so that we can try to help you keep your account secure and if necessary warn anyone else who could be affected.

Where is your information processed?

When you signed up for our workshops or a member's account at this Site or otherwise in any way or by any means, you agreed that we may transfer your personal data to third parties located anywhere in the world after verifying the authenticity of such requirement from them for various purposes like verification, requirement by law and any other purpose as deem fit for the situation. We will put in place appropriate security measures to safeguard your personal data where any such transfer is made. If we transfer your personal data outside your country, we will take steps to ensure that your privacy rights continue to be protected in compliance with applicable data protection law and this Policy.

Marketing Communications

We may contact you by about any of the following:

Update about our upcoming events at various locations;

• Updates about newly added or existing services;

• Any update related to Yana’s Healing Studio and umbrella of its services and workshops offered;

Prospective client references distributed via the inquiries received (only for our students);

• Member updates (only for registered members);

• Membership renewal reminders (only for registered

• Invitations to events online - and offline both, designedto enhance your experience;

• Invitations to participate in our initiated and/or supported research;

• Information about our industry research; and/or,

• Partner Updates

In compliance with the practices followed internally, all email sent from our organization will clearly state who the email is from and provide clear information on how to contact the sender. In addition, all email messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further email communication from us.

We are committed to keeping your information confidential. We do not sell, rent or lease our subscription lists to third parties, and we will not provide your personal information to any third- party individual, government agency or company at any time unless compelled to do so by law. We will use your email address solely to provide timely information about Yana’s Healing Studio and its programs and services. Yana’s Healing Studio will maintain the information you send via email in accordance with applicable international law.

You agree to and grant us the right to use your feedback or testimonial on all or any of our platforms and by posting your testimonial on any of our platforms or by way of video, audio, WhatsApp, and calls you give consent to use it on all or any of the platforms we have presence on. A testimonial posted on one platform can be used on others or on our website.

You should have a prior relationship with the person receiving your email. If you prefer not to receive any direct marketing communications from us and/or our partners, you can opt out at any time by emailing at www.yanashealingstudio.in or dropping a text on +91- 8928734540. See further 'Your rights', below.

How long do we keep your information?

We will retain your personal data only as long as is necessary for the purposes set out in this Policy, or as is required by applicable law, and then we will delete it.

Your Rights

As explained above, you have the right to opt-out of receiving marketing communications from us. In addition, to the extent permitted by the laws of your country, you may have the right to object to the processing of your personal data for direct marketing purposes. If your objection is not to direct marketing in general, but to direct marketing by a particular channel e.g. email or telephone, please specify the channel you are objecting to.

Further, to the extent permitted by the laws of your country, you may also have the right to access, correct, delete, restrict, be forgotten, or object to processing of, or request data portability of the personality data collected about you subject to some Conditions and exception.

If you wish to inquire about any of those rights or would like to submit a request then please send us your request by any of the following ways:

By emailing your request through website: www.yanashealingstudio.in or by dropping a message on +91- 8928734540.

Communication

By accepting OUR POLICIES, You accept the following:

Contacting us: you can contact the admin through the website: www.yanashealingstudio.in write to us at Borivali (West), Mumbai-400092.

• We may send messages in relation to our services to the mobile phone number provided by You while registering with us for the service or on any updated mobile number subsequently provided by You to us, or via e-mail. The alerts will be received in case of SMS, only if the mobile phone has the app downloaded and in working condition with internet connection.. If the mobile phone is in 'Off' mode or if the e-mail servers or ids are not functional & the internet connection is not there for WhatsApp, then You may not get the alert at all or get delayed messages.

• We will make best efforts to provide messages via SMS mail/WhatsApp and it shall be deemed that You shall have received the information sent from us as an on the mobile phone number or e-mail id provided during the course of, or in relation to, using our services. We shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. You cannot hold us liable for non- availability or incorrect information of the SMS/email /WhatsApp messages in any manner whatsoever.

• You will indemnify and hold harmless Yana’s Healing Studio and the SMS/e-mail service provider including its officials from any damages, claims, demands proceedings, losses, costs, proceedings, losses, costs, charges and expenses whatsoever including legal charges and attorney's fees which Yana’s Healing Studio or the SMS / e-mail / WhatsApp service provider may at any time incur, sustain, suffer or be subjected to as a consequence of, or arising out of, any of the following: (i) misuse by You or improper or fraudulent information provided by You; (ii) incorrect number or a number that belongs to an unrelated third party provided by You; and/or (iii) Your message being read by / delivered to someone else, which may result into any kind of leakage of personal information and may result into conflict between the parties involved, and delay, and/or rescheduling from Yana’s Healing Studio and/or the SMS/e-mail service provider.

In all the marketing communications that you receive, details of how to stop receiving such communications are mentioned, please use the same to stop receiving the marketing communications from our side. If you still receive such marketing communications, drop and email on sushantshhah@b8t.22b.myftpupl with the evidence and we will resolve your query.

Research Policies

Purpose for the Yana’s Healing Studio policy statement on the conduct or use of research

We are in one of the world's fastest-growing professions. As the association that represents that profession, Yana’s Healing Studio has the responsibility to formulate an explicit policy concerning its perspective on the relationship of research and training / coaching practice. A policy statement provides guidance and direction to both practitioners and researchers; empowers participants, contributors, stakeholders, coaching organizations and clients alike with regard to engaging in or utilizing research; enhances the legitimacy of Yana’s Healing Studio as a whole; serves a protective function in that it guides behaviour and, at the same time, sets boundaries; enhances decision- making; facilitates evaluation; and defines priorities.

This policy is intended to apply to Yana’s Healing Studio staff, the Yana’s Healing Studio Board and its executive, members, and academic personnel, students, clients or external vendors who wish to utilize our resources to engage in research on any aspect of the services or workshops we deal in.

Key Definitions

Research

Not all information about healing, training or coaching can be categorized as research. Yana’s Healing Studio's working definition of research is: Research (including evaluation) is defined as any activity that involves the collection, collation, review or evaluation of data or information for the purpose of describing, maintaining or modifying activities, practices, interventions, or treatments. Research may involve the manipulation of variables or environmental factors whereas evaluation more typically involves the review of information for the purpose of providing feedback about the function, productivity or efficacy of an activity. Evaluation includes but is not limited to activities including needs assessments, process assessment, outcome studies, impact analysis, cost-benefit analysis and meta-analysis.

Evidence-Based Practice

We encourages and endorses evidence-based practice (EBP) with respect to effective coaching. That is, we wants our students and coaches to make solid decisions regarding the method or technique they use based on their ability to critically assess the best available, current, valid and relevant coaching evidence before applying it to day-to-day coaching practices. We believe combining the explicit knowledge derived from sound research, broadly defined, as above, with the more tacit or experiential knowledge of the practitioner is the synergistic sine qua non of effective coaching.

Policy Statement

It is our policy to encourage and promote research activities that enhance the professional development and standards of the worldwide therapists and trainers / coaches community. We strive to collaborate with organizations and individuals that promote the establish a discipline of studies highest standards of research to establish a discipline of studies to support and further the profession. We seeks to facilitate the exchange of information among researchers and practitioners studying theory, methodologies, and outcomes of the areas we deal in. Equally we seeks to make this information available to practicing ones and those interested in the profession. Specifically, our goals are to:

• Increase the knowledge base concerning the art and science of healing, training, coaching and all the other areas we cater to;

• Contribute to the advancement of theory and the establishment of best evidence-based practices;

• Disseminate research to the practitioner of the related areas;

• Establish increased credibility for and as a discipline through the encouragement and support of best research practices and resulting theory development in the practice of areas we cater to;

• Close the gap between research and the practice by combining evidence-based practice with practice-based evidence

By the same token, research in the By the same token, research in the areas we cater to might be divided into two broad categories: 1) market-oriented or industry- related research on the profession; and 2) research to gather evidence on techniques, core competencies, methodologies, outcomes, and theories.

1) Market-Oriented or Industry- Related Research

This kind of research on the profession, on consultants / trainers and on the organizations often makes use of evaluative techniques and surveys conducted for the following purposes:

• To track trends in the profession so that we can best serve all the parties concerned;

• To assist the Board in making decisions regarding the future policies and directions;

• To provide information to member clients, trainers, therapists on industry trends;

• To provide valid information to media or other parties requesting information about the profession

To facilitate Yana’s Healing Studio's public relations (PR) efforts

In short, market-oriented research is our profession's way of looking at itself. Our policy is to prioritize requests for information from our members and to protect them from repeated and unnecessary demands on their time and resources. Thus, the criteria for our participation in such surveys is the importance of the information to be gathered and the legitimacy of the researcher or organization conducting the survey balanced against the time and/or other resources demanded of members or other respondents.

2) Research to Gather Evidence on Techniques, Methodologies, Outcomes and Theories

The core purpose of Yana’s Healing Studio is to advance the art, science, and practice of professional consulting & coaching in the areas we cater to. Alternative sciences is an applied profession, and its successful development requires a dialectic process among trainers and practitioners to develop a discipline that can support the profession, and vice-versa. It is assumed that a discipline requires a solid theoretical foundation that will strengthen the profession and contribute to its ongoing development. The quality of coaching theory will be determined by a vibrant research community combined with practitioners who both utilize and contribute to research inside and beyond Yana’s Healing Studio.

Therefore, for both broad categories of research on alternative sciences (delineated in 1 and 2 above), we will encourage and collaborate with researchers and organizations that are gathering evidence on any aspect of profession, given the following limitations:

• Researchers must be aware of and adhere to our Code of Ethics.

• The research must meet ethical guidelines for the treatment of human subjects;

• Our members must be protected from undue demands on their time and resources, and any requests must be consistent with our priorities and policies.

• Internal or state-of-the- profession surveys may be commissioned from time-to- time by Yana’s Healing Studio.

• Research Portal will be vetted by Yana’s Healing Studio.

Online usage & Cyber security policy

The details of member (name, contact details, email ids, phone / mobile numbers) with whom you come in contact with directly (on ground live workshops, meets, sessions or in any other way) or indirectly (through online groups, communities, workshops, our website, testimonials or by any other way) are not intended to be used to promote, market, get into collaboration with, provide similar or identical services that we provide, and/or sell your product or services by any means and in any manner without our written consent.

We expressly reserves all rights to take further action against those who violate our user agreement. We can further restrict & revoke the certifications / rights on study material or all the information shared to them by using any or all of our services and workshops happened in past or to be provided in future.

Any unlawful actions from your end to Yana’s Healing Studio or its members which is in violation of the law can give rise to criminal penalties, including imprisonment and subjects the sender to both significant civil fines and criminal penalties.

The qualifications of members/ coaches listed, and the information provided is not verified by us in any way. Individuals utilizing our or our student's trainers services are urged to take reasonable steps to verify the qualifications of any potential coach. By utilizing our member's details and directory, you agree to hold Yana’s Healing Studio harmless from any and all claims which may arise as a result of your using the information provided and agree to adhere to our Spam Policy and any other spam regulations that may apply.

All other email and electronic communications with members should adhere to the following principles:

1. You should have a prior relationship with the person receiving your email. (Someone giving you their business card is acceptable in this regard, as it implies permission to get in contact. The same is true if someone has sent you an email.)

2. A valid "from" and "reply to" address must be included with each message.

If you have a subscription list, you should send a confirmation email that the person wishes to be on the list.

3. There should always be a quick way to unsubscribe from any mail lit.

4. Any request to cease mailing from an individual or organization should be quickly honoured.

5. A complaint involving a breach of this policy may be considered a violation of the Yana’s Healing Studio's Code of Ethics, and therefore remedies may be required to make good of the same. Our decision and necessary actions will be final for such instances.

6. Please note that spam laws and regulations above and beyond our policies may apply to commercial electronic messages sent to individuals who have elected to list their contact information on our website.

Engagement as a Therapist/Trainer/ Coach

The terms and conditions mentioned below form part of additional terms and conditions which will be shared with you before engaging as a therapist/trainer/ coach with us.

We reserve right to modify, amend and alter all or part of these terms and conditions. An intimation will be given to your of such changes, should you find it not acceptable, you have the right to terminate your engagement with us.

The broad policies are listed as below:

1. In order to register as a therapist, you must have at least earned one certification from us in order to see and experience the way we impart our services & workshops. You are required to adhere to same or higher standards.

2. The registration and engagement grants right to only the person who have registered with us and not their business partners, family, affiliates, students, representatives or organization.

3. You will be required to pay a refundable, interest free security deposit to start the engagement. There will be revenue share clause as agreed in writing, depending on the service that you provide and location of such service. Royalty for using our course material may be charged extra depending on other factors.

4. We hereby expressly suggest you not to give any false commitments or promises either in writing or otherwise to the clients and we don't take any responsibility of such promises made by you.

5. We reserve the right to disclose your credentials including but not limited to your age, educational qualification, certifications, background and years of experience in a particular therapy upon request by the users as long as it doesn't conflict with our future business.

6. We are an equal opportunity platform and do not discriminate by gender, age, cast, creed, religion, language, upbringing, financial status or geographical area. And give preference and suitable weightage as per your competencies. And you are also required to maintain the same while providing your services to the clients.

7. Your association with us as a therapist, coach, healer, trainer or otherwise does not constitute a legal partnership with us. Consequently, you do not have right either in overall total revenue or equity by any way or any means with us.

8. All the legal suits or proceedings of any nature, if any, arising out of you providing your services should be dealt by you at your expense. All the legal & accounting fees or taxes will be your sole responsibility.

9. Any or all the inquiries, notices, demands or proceedings by tax or government authorities in relation to the service provided by you shall be attended and resolved by you only. You have the right to request your account statement, balance confirmation, proof of TDS/ tax payment (if it's recovered from you or deducted from your pay out), and copy of agreement/s with us or any other document which is required for closure of such proceedings as long as it doesn't conflict with our interest or does not bring a potential present or future threat on us or make us open to scrutiny by the authorities.

10. You hereby agree to provide and are bound to assist us with all the documents, proofs, evidences, account and tax statements / return copies, proof of tax payment, details of the clients served by you (name, mobile number, PAN number, address) in regular course of business and in special occasions of replying to communications by legal, tax or government authorities. The requirements mentioned here are not final and further details to be asked from you on case to case basis, as required.

11. In case of the inability of the therapist to provide details as mentioned above due to any reason (travel, moving abroad, death or any other reason), your family members, business partners or any other person who can provide such details in our knowledge will be contacted to provide the details and they are bound to do so. The same applies to us as well.

12. We reserve the right to revoke your services or engagement any time without prior notice in case of any fraudulent acts reported in your name. Our decision will be binding and final for you for resolution of such cases.

13. In order to engage as a service partner with us, where you have right to use our brand and presence and also right to use our course material, certificates, and data of existing clients, during the term, you need to bring at least 3 new healing modalities/therapies on board. Upon assessment, we may consider you to take on board as a service partner along with other terms and conditions.

14. Any inquiry or complaint from the client served by you, not resolved in reasonable and professional manner from your end, and reaching to us, will be taken seriously and acted upon. Any harm to our goodwill due to such incidences may result in you losing your lien on the non- refundable security deposit or any other amounts payable by us to you, till the time of resolution of such inquiry and / or at our sole discretion. Your engagement may be put on hold in such cases to protect our goodwill. Furthermore, any cost in relation to resolution of any dispute which was raised by the clients served by you, will be recovered by Yana’s Healing Studio from you and you agree to pay the same or take proceedings further from your end and at your own expense.

15. Reporting of fraudulent practices done by you along with proof may result in you losing your lien on security deposit and any other amounts payable to you. You also lose your right as an appointed therapist with us. We reserve the right to notify people via any means of communication, including but not limited to social media, text messages, WhatsApp, calls, newspaper and emails about such termination of the engagement in order to protect our goodwill.

Referral credits policy

DEFINITION:

REFERRER: A person who is an existing client of YANA’S HEALING STUDIO and has purchased our courses or services.

REFEREE: A person who is not an existing client of YANA’S HEALING STUDIO and who has given their approval and whom the Referrer has referred to through the scheme.

RULES: The referrer must refer to our services in good faith and only with the results we commit to. If we find out that the referee has made unrealistic claims about our courses or services, we reserve the right to refuse the referral credits in its entirety.

This policy applies to all the referrals i.e. clients that came to us via recommendation via word of mouth, email, social media, or otherwise. This policy does not apply to existing clients or returning clients.

1. We respect and honor you for trusting in us as you and your loved ones' transformation partner; hence, this policy is a small gesture of appreciation for your trust in us

2. If you refer anyone for any of our services or workshops, and the person pays 100% amount in advance, then you get 10% of the receipts as a credit to be utilized against any of our services/workshops, OR you can opt to receive the money as a direct bank transfer.

3. Receipt of he entire 100% amount in advance is a necessary condition to avail yourself of the referral credits.

4. This policy does not apply to payments made by existing clients or returning clients.

5. This policy does not apply to person making the payment i,e. the person making the payment cannot take 10% credit on their own energy exchange.

6. The payment will be made via bank transfer or against our services only. NO CASH PAYMENTS ARE ALLOWED.

7. You may have to produce your identity proof i.e. PAN Card and AADHAR CARD for INDIA, and identity documents as applicable for your country if we find it necessary to keep the same for future tax inquiries.

8. If requested, you may have to submit an invoice, against which we will make the payment.

9. In case of disputes between the individual who has availed himself of the services and our therapists, we have the right to keep the referral payments on hold until dispute resolution.

10. For international payments, submission of identity proof is mandatory.

11. We have the right to keep the payments on hold or refuse the payments altogether in case of fraudulent practices. Our decision will be final and binding in such cases.

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